You can expect an overall processing time of (approximately) up to 4 weeks, depending on your claim and the type of repair or final solution provided.

To claim a defective or damaged product, follow the instructions described here.

Once we receive your request, we will need a few days to give you a first evaluation of your claimed product. Once we determine if it is within warranty or not, and if it can be repaired, we will contact you with the most suitable solution.