We develop our products so that you can enjoy them for as long as possible - so that they provide you with the best possible protection and support on your adventures. However, they wouldn't be adventures if they didn't put a strain on your equipment. If your product is defective or damaged, and a repair becomes necessary, we ask you to proceed as follows:

1. Fill out our contact form and send it together with the proof of purchase and a clearly recognisable picture of the damage.

2. We will check and, if possible, confirm your request.

3. Send us the item by post (you will receive the address with the repair confirmation). Please note that we can only repair clean products.

4. After receiving the item, we will assess the repair. If the costs exceed your maximum amount, you will receive a cost estimate. You can find a cost estimate in our repair price list (available in EN, FR, DE) . If a repair is not possible, we will offer you an alternative solution.

5. As soon as it is ready for outdoor adventures again, we will send your product back to you with an invoice in case any costs were implied.

We'll do our best to get you back in the mountains as quickly as possible.