We develop our products so that you can enjoy them for as long as possible - so that they provide you with the best possible protection and support on your adventures. However, they wouldn't be adventures if they didn't put a strain on your equipment. If your product is defective or damaged, we ask you to proceed as follows:

1. Fill out our contact form and send it together with the proof of purchase and a clearly recognisable picture of the damage.If your item is no longer covered by the warranty, please do not hesitate to contact us for further information.

2. We will check and, if possible, confirm your request and offer a suitable solution.

We'll do our best to get you back in the mountains as quickly as possible.

Please take into account that during our high-season (October-April) repairs and warranty claims can take longer.

For Barryvox repairs or service checks, please check out our article here.

Important Notice: Barryvox Warranty & Service Check Requests
Please note that Barryvox warranty and service check requests are currently subject to extended processing times. To ensure each request receives the appropriate review and handling, processing may take longer than usual.

Thank you for your patience. Our team is actively working through all submissions and will provide an update as soon as your request has been reviewed.