We aim to dispatch all orders as quickly as possible (Mon-Fri).

Exceptionally, depending on the volume of orders we receive, it might take slightly longer. If that is the case, we ask you for patience. We will also inform you via Email of the delay.

When your order is shipped, you will receive a dispatch confirmation including a tracking number.

If you cannot track your parcel with the tracking number provided, please try again after a few hours as the carrier needs time to activate it. If you still cannot track the parcel, please contact our Customer Service.

If you have not received a dispatch confirmation and you have not received any delay notifications, we ask you to please give us up to 4 working days since you placed the order.
If after that time you still have no updates, please contact our Customer Service.

If your order has been dispatched but the tracking is showing any issues with the delivery, please contact the carrier to find out more detailed information. If you need any further support, contact our Customer Service.