Credit cards/Debit card: Your credit card or debit card will be reserved with the total value of your order. With the authorization from the card issuer, we will debit the total amount when the order is dispatched.

⚠ If your payment with card has been declined and you are unable to complete the transaction. Please check the following reasons:

- You may have entered some information incorrectly.

- You may have reached your credit limit. We recommend contacting your card issuer to check the limit.

If your reason is none of the above, our Customer Service team is happy to support you. However, we cannot access the details of your bank account or your card.

⚠ If your purchase was denied, but you still have a pending authorization hold on your card:
If your purchase was not successful, any hold placed on your payment card will be released automatically. Depending on your card issuer, it will take some days for this to reflect on your account.

⚠ If your order is partly or fully cancelled by Mammut, the reserved amount will be released immediately.

Paypal: we will reserve with the total value of your order. With the authorization from Paypal, we will debit the total amount when the order is dispateched.

⚠ If your order is partly or fully cancelled by Mammut, the reserved amount will be released immediately.

Klarna (Pay by invoice): After the delivery is processed, you will receive an invoice for your Klarna payment. It takes from one to three days for the payment to registered.

When placing your order on Mammut website, please make sure that you enter the correct email address which you use to log in your Klarna account. If you cannot view your Mammut order statement after logging into your Klarna account, you may have entered your email address incorrectly. Please contact Klarna Customer Service directly.

⚠ If your order is partly or fully cancelled by Mammut, the reserved amount will be released immediately.