What steps do you need to follow?

1. 📝 Please fill in the returns slip with your reason for returning an item, this is provided in your received parcel.

2. 📦 Pack the items in their original, unused condition. Good to know: You can use the same packaging in which you received your order.

3. 🔗 To generate a free returns label please click here and you will be redirected to the site of our partner Royal Mail.

4. 💻 Fill out the form with your current Mammut order number, your details and reason for return.

5. 🖨 Create your label, print and affix it to your parcel.

6. 🏤 Drop it off at your nearest Customer Service Point or Post Office

All returned goods remain the responsibility of the customer until they reach us.

We can refund the purchase price only for unworn products in their original packaging.


*Please note:

- The return label is only valid for your current Mammut return.

- With Klarna payment, please check the payment terms of Klarna as you may have to return it within a certain period.

- If the items were purchased at a retail store (not directly on mammut.com), please return them at the same retail store or contact the store directly for further return information.

- If you need support, are having trouble creating a label or a returns form, please feel free to contact our Consumer Service