What steps do you need to follow?

1. 📝 Please fill in the returns slip with your reason for returning an item, this is provided in your received parcel.

2. 📦 Pack the items in their original, unused condition. Good to know: You can use the same packaging in which you received your order.

3. 🔗 To generate a free returns label please click the button below corresponding the country you are returning your order from, and you will be redirected to the site of our partner carrier.

4. 💻 Fill out the form with your current Mammut order number, your details and reason for return.

5.🖨 Create your label, print and affix it to your parcel.

6. 🏤 Drop it off at your nearest Post Office or carrier drop-off point.

All returned goods remain the responsibility of the customer until they reach us.

We can refund the purchase price only for unworn products in their original packaging.

*Please note:

- The return label is only valid for your current Mammut return.

- With Klarna payment, please check the payment terms of Klarna as you may have to return it within a certain period.

- If the items were purchased at a retail store (not directly on mammut.com), please return them at the same retail store or contact the store directly for further return information.

- If you need support, are having trouble creating a label or a returns form, please feel free to contact our Consumer Service .