Mammut products are subject to stringent quality requirements. However, in the event of any material or production fault in a product purchased from one of our authorized sports retailers, we will repair or replace the item free of charge during the commercial guarantee of durability period set out below. This commercial guarantee applies in addition to your rights under the legal guarantee of conformity.

The commercial guarantee of durability period extends to 30 months or in the event of commercial or professional use, the commercial guarantee period is 12 months. The commercial guarantee period starts running at the time of purchase by the first end customer. The relevant date is the date on the original purchase receipt.

This commercial guarantee of durability excludes damages caused by accidents, incorrect use, normal wear and tear, damage caused by fire, sharp edges (such as crampons, rocks, skis, etc.) and fading of colors due to extended UV exposure. We are aware that damages of this nature do occur and in such cases we offer a professional repair service at a fair price to ensure lasting enjoyment of your Mammut product. Underwear is excluded from our repair service.

Please note that we will accept only clean items. Clothing must be freshly washed. As well as hygiene reasons, this is due to the fact that we reweld the seams after a repair and a clean surface is required to ensure lasting adherence of the tapes.

We recommend that you do not change anything on the items so that the commercial guarantee is still valid.

If a product does not maintain its required functions and performance through normal use during the commercial guarantee of durability period, Mammut will determine whether to repair or replace the product free of charge or refund the purchase price, taking into account the repairability of the product and the availability of replacement stock.

To process any commercial guarantee claim, please bring the clean product together with the purchase receipt to your retailer or nearest Mammut Store. If you made the purchase in the Mammut Online Store, please contact us via our Contact Form, describe the defect and attach detailed product pictures and a copy of the bill.